Tech Talk; Real Impact.
Fuel for Your eCommerce Strategy.
Insights
Inside the Digital Cart
Celigo Australia’s Digital Cart: Understanding Australian Online Shopping Trends report offers a deep dive into the evolving landscape of digital commerce in Australia. It examines how shoppers engage with eCommerce platforms, the factors influencing their purchasing...
30/04/25:
ChatGPT
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Integrations
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Shopify
ChatGPT x Shopify: Game Changer for eCommerce
The upcoming integration of Shopify and ChatGPT represents a major shift in how direct-to-consumer (DTC) brands can connect with their audiences and drive sales. This new functionality essentially enables a seamless shopping experience directly within...
28/04/25:
Brand Retention
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Conversions
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eCommerce
The Impact of Broken Journeys in eCommerce
Broken customer journeys occur when a shopper encounters obstacles, confusion, or unnecessary friction that disrupts their path to purchase. These interruptions can happen at any point, from poorly designed landing pages, slow website load times,...
16/04/25:
Conversion Rates
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eCommerce
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Retention
Sunk Cost Bias in eCommerce: Why Recognising It Can Improve Decision-Making
Sunk cost bias is a cognitive bias that compels individuals and businesses to continue investing time, money, or resources into a decision simply because they have already invested heavily in it. This psychological trap can...
11/04/25:
eCommerce
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Systems
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User Experience
Category Lifecycle
Understanding the category lifecycle is a critical strategic tool in eCommerce. The category lifecycle refers to the progression of a product category through various stages—typically introduction, growth, maturity, and decline. These stages reflect consumer adoption...
03/04/25:
Brand Retention
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Conversion Rates
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eCommerce
Negative Social Proof: A Sales Strategy
Negative social proof is a counterintuitive yet powerful sales strategy that eCommerce businesses can use to drive conversions and influence customer behaviour. Traditionally, social proof relies on positive reinforcement, where customers are encouraged to follow...
14/03/25:
eCommerce
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Trust and Transparency
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User Experience
Brand Impersonating: How To Prevent It + Fix It
Brand impersonating is becoming an increasingly serious threat to eCommerce businesses, as cybercriminals use sophisticated methods to mimic legitimate brands. These deceptive tactics involve setting up fake websites, social media accounts, and email campaigns designed...
04/03/25:
eCommerce
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Shopify
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User Experience
Shopify’s 7 Pivotal POS System Updates
Shopify’s Winter ’25 Edition introduces seven pivotal updates to its Point of Sale (POS) system, each designed to enhance the retail experience by seamlessly integrating in-store and online operations. These advancements are crucial for eCommerce...
24/02/25:
Brand Retention
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Personalisation
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Trust and Transparency
Being Seen in a Complex eCommerce Landscape
eCommerce is more competitive and complex than ever, with brands vying for attention across multiple channels, platforms, and customer touchpoints. The rise of AI-driven search, social commerce, and personalisation has reshaped how consumers discover and...
20/02/25:
Conversion Rates
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Personalisation
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Retention
Achieving Higher Order Values
Focusing on higher order values has become essential for companies aiming to thrive in a competitive market. Higher order values, often referred to as customer lifetime value (CLV) or customer equity, are key metrics that...