A Word for Online Retailers

Staff working for the brand in question did their best to manage their online reputation by assuring shoppers that “IT is working on the problem” and that “the website will be back up shortly”. Unfortunately, as of 10.30pm last night I was still receiving errors as I tried to take advantage of the sale. 9am the following morning (today), a solid 24 hours after my first attempt, the website is still not functional, despite staff assuring everyone that things were “back up and working”.