A robust B2B eCommerce system integrated with Sybiz ERP.

We helped NPA, a leading cabling and wiring supplier, launch a robust B2B eCommerce system integrated with Sybiz ERP. Built on LiveCube and LiveSync, the platform enables advanced pricing, product management, and real-time data sync. It particularly benefits smaller, cash-based clients by reducing manual order processing and improving profitability.

The Challenge

The key challenges of the LiveCube development included:

• Product pricing was required to be updated to 4 decimal places, requiring extensive updates across the entire solution to allow for the additional 2 decimal places
• These additional decimal places caused issues with rounding with GST calculations, Sybiz integration of sales orders and PayPal integration which all required solutions
• Product view results were updated to show price breaks and further information including the unit of measure
• The product filters required heavy customisation to allow customers to select what they want to filter by and display those results

The key challenges of the LiveSync integration were:

• NPA had a number of custom fields within Sybiz that needed to be synced to the website to automate the creation of specification fields for the products
• NPA had particular rules on what locations of stock could be synced to the website that were required to be setup
• The pricing structure was quite complicated and included multiple pricing levels and breaks that were required to be synced in almost real time to the website
• NPA had challenges with their Unit of Measure, Minimum Order Quantities and Allowed Quantities and internal pricing structure not lining up correctly, which meant manual work on both ends and follow up data cleansing by NPA
• Sybiz did not have the ability to handle payments of non invoiced orders so DBG worked closely with Sybiz to create a new deposit function will then allowed NPA to reconcile a sales order with a website payment.

The Strategy

The requirements were quite complex from both website and integration points of view and required multiple workshops, requirement gatherings and the creation of a detailed scope. We needed to create a Business to Business solution that links NPA’s ERP Sybiz system with customers to improve automation, allow customers to login and order products online, linked and multiple pricing structures up to four decimal places, across system views of orders and invoicing, integration of NAB and Paypal payment gateways, and filtered search results. Being focused on refining their process and systems requires a fast and efficient website.

The Technology

LiveCube by dbg is a powerful, custom-built eCommerce platform designed for seamless integration with ERP, POS, accounting, and warehouse systems. Built on the latest Microsoft tech, it’s fast, secure, and scalable—streamlining sales, operations, and fulfilment while evolving with your business.

The Results

The final solution successfully meets all of the project aims, integrates seamlessly with Sybiz using dbg’s LiveSync middleware software, and NAB and payment gateways.

The solution is only in the initial stages of launch and NPA has already seen daily orders from existing and brand new customers. The NPA sales team are only beginning to show the benefits of the solution to their existing customers and NPA understand that this is an important asset that will help them grow their business.